Twenty years of other people's worst mornings

A pest company and a wildlife company in one truck

Most firms in this trade pick a side. Pest control companies treat insects and refer the raccoon out. Wildlife operators trap the raccoon and leave the ants. Catch A Critter has run both halves since 2005, which turns out to matter, because the two problems share a cause more often than not. The gap at a soffit corner that let a squirrel into a roof space is the same gap that gives wasps a sheltered place to build.

It also means that when an inspection finds something other than what you called about, nobody has to be scheduled twice. The same technicians carry traps and exclusion mesh, sprayers and bait stations, and the equipment to clean up afterwards.

Inspection first, every time

Every job opens with a detailed inspection of the property rather than an estimate over the phone. Which animal or insect, what is sustaining it, and where it is getting in. That order is not a sales step, it is the only way to avoid treating a symptom on a building that will simply produce the symptom again.

Animals are removed using safe and humane methods only. It is the position the business has held for twenty years and it shapes the scheduling as much as the equipment, particularly in spring, when almost every attic call involves young that cannot leave on their own yet.

Answering at 2am is part of the service

The phone is answered 24 hours a day, seven days a week, on (216) 323-2045. That is not a call centre promise. A bat loose in a bedroom, a bird that has come down a chimney into a fireplace, or a skunk under a back step is not a problem a household can sit out until Monday, and the reviews that mention somebody arriving quickly and working quietly are describing ordinary jobs rather than exceptions.